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Shoppers Stop Ltd.

Umang Tower, 5th Floor, Mindspace,
Off. Link Road, Malad (West),
Mumbai, Maharashtra – 400 064

Full general Questions

Q) With whom do I get in bear on with for a bulk order of GV/GC/EGV?
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- Due east : Sulogno De : 09163847442
- Due west : Vinod Sodha : 09322265325
- North : Madhwesh Bhardwaj : 09811327529
- S : Vivek Singh : 09739165767
Q Who can purchase from Shoppersstop.com?
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- To be able to shop at shoppersstop.com, you should be higher up 18 years of age and legally allowed, by the laws governing your land, to store in India.
- You lot need to have a valid credit menu or debit card (VISA, MASTERCARD or American Express) or have a net cyberbanking account with one of the banks enabled on our payment gateway.
- We currently deliver to over 500 cities beyond Republic of india. Check the pincodes we evangelize to on our production pages.
Q. How practice I shop at www.shoppersstop.com?

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You lot can visit our How practise I shop section attainable from the link at the bottom of whatever page.
Q) I live outside India, can I order for a commitment in India?

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Yes, you need to provide an Indian delivery address. To bank check whether we evangelize to the required pin check our production pages. Yous can provide a billing address equally a non Indian address.
Q) How can I contact www.shoppersstop.com?
Q) How tin can I stop Shoppers Terminate e-mails from going into my spam folder?
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- We take extreme care to not spam our client's postal service boxes. Nevertheless, due to personal settings sometimes our emails may land in your spam / junk mail folder. You will need to add Shoppers Stop mail ids ( customercare@shoppersstop.com and noreply@shoppersstop.com) into your trusted sender list. For e.grand.
- 1) Gmail
- From your Gmail inbox, open the email you have received.
- Click on the pointer side by side to the reply button on the summit right hand corner of the email.
- From the drop downward carte, click on "Add sender to contacts"
- Alternately, you can go to the spam folder, select the mail service from Shoppers Stop and then click 'Not spam' button to add Shoppers Stop into your trusted source.
- 2) Yahoo Postal service
- Click on 'Contacts' in the menu on the left of the page.
- Click 'Add contacts
- Add together Name and email address
- Salve contact details
- iii) Rediff Mail
- Get to junk binder
- Select the mail from Shoppers Stop
- Click on 'This is not spam' button at the pinnacle of the page to add Shoppers Finish into your trusted source.
- iv) Hotmail / MSN Mail
- Once signed in, click 'Options' in the top right of your screen
- On the left side of the folio, click 'Safe and blocked senders' which is under the 'Junk electronic mail' section
- Click on 'Safe senders'
- Add the address or domain proper noun, and click 'Add to list'.
Q) How do I manage the emails I receive? Or how do I unsubscribe from your mailing listing?
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- Based on the choices you have fabricated during diverse online / offline interactions with us, nosotros would communicate with yous periodically for event based communications such as order information, renewal notices, invites, reminders, special offers etc.
- If you no longer want to receive emails from u.s., you tin select your preferences online in "My Account" section. However, you would continue to receive transaction based e-mails such as order confirmation mail etc.
Q) What is a coupon? I have received a promotion coupon lawmaking how do I use it?
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- We introduce diverse promotions from time to time. To enable yous to accept benefit of these promotions, yous are provided with relevant promotion coupon codes.
- In order to take benefit of the discount / promotion, y'all volition demand to enter the promotion coupon code in the space provided for it in your shopping bag, and click the "Apply" push next to it.
- Your coupon will exist practical ONLY afterward you confirm your order past clicking on the Place Lodge push later on in the checkout process.
- Multiple coupons cannot exist used on a single order.
Q) How exercise I all-time view your site?
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- Our site is uniform for all Windows and Mac operating systems and can be viewed using the latest stable versions of any of the following browsers. The site is optimized for 1024 Ten 768 resolution.
- Internet Explorer
- Google Chrome
- Mozilla Firefox Safari.

Merchandise Related Queries

Q) Is there any difference between the merchandise sold at Shoppersstop.com and Shoppers Finish concrete stores?

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Shopperstop.com offers the same quality of merchandise as sold in Shoppers Stop stores, and the prices are as well typically the same. All the same, we are currently non offering the complete range of products bachelor in our store, on our website, though we are continually expanding the range. Near of the categories available in the stores, with few exceptions like suits & jackets, are bachelor online equally well.
Q) What type of products exercise you sell on-line?

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Nosotros sell clothes, accessories (for Men, Women and Kids), fragrance & beauty, dwelling house, travel and gifting related products.
Q) Tin can you conform for the delivery of a production which is bachelor in our physical store but not bachelor online?

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We can merely deliver products which are featured on the website and available in stock.
Q) How practice I understand which size will fit me? Exercise you have size charts?

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All branded products usually have standard sizes, and we provide size information for many brands on our website.
Q) What are the wash care instructions for the production I have ordered?

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Wash care instructions wherever applicable can be found on the product details page. This is the folio from where you added the product to the shopping bag. Alternately, most garments come with wash intendance labels.
Q) I searched, but I tin can't discover the item which I saw in one of your stores.

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It is possible that you lot may not discover an item you saw in the store, since it could accept gone out of stock or it may not be a function of our online range now.
Q) I am looking for a detail make how can I observe information technology?

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You can search for the brand through the search box provided on every page. Alternatively, if you want to shop for a particular brand in a category, you lot tin can click on the brands listed on the left side of the page under the heading 'Shop by Brand.
Q) Where can I detect / search a detail production?

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You lot can straight search for the product you are looking for through the search box provided on every folio. Alternatively you can navigate through our site map for categories in which you are nigh likely to find your desired product.

Payment / Tender related Queries

Q) How can I brand a payment?
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- Currently nosotros only accept VISA & MASTERCARD, or Amercian Express Credit Cards and Debit Cards (if your issuing bank has enabled them for online transaction)
- Netbanking with over 20 major banks
- Offset Citizen Advantage Points Redemptions
- Souvenir Carte
- E-Souvenir Vouchers
- If your cyberspace guild value is greater or equal to Rs.50,000/- you will exist requested to share any one of the identity proof such every bit Aadhaar carte, PAN card or Driving license to process the order.
Q) Do you lot have debit cards?
Close Yep (if your issuer banking concern permits online transactions)
Q) Exercise you have payment through cheque/Demand Draft?

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No, currently we do non accept payment through bank check/Demand Typhoon
Q) Can I purchase Shoppers Terminate gift voucher (GV) online?
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- Physical (paper) gift voucher can be purchased and redeemed at any of the Shoppers stop store only. You lot may cheque the store locator for addresses of Shoppers Stop Stores.
- Gift vouchers in one case purchased cannot be cancelled or returned.
Q) Can I redeem Shoppers End souvenir voucher for online shopping?

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No yous cannot redeem concrete (paper) gift vouchers online
Q) Can I purchase product online and selection from the store?

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Yes, you lot can place order online and collect your lodge from the nearest or preferred Shoppers Stop as per your convenience. For more details you may refer the FAQs for Express Store Pickup on the given link - https://www.shoppersstop.com/limited-store-pickup
Q) When would the payment be deducted from my card account? Would I be charged as before long equally I complete ordering online?

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Aye, an amount equal to your total order value will be deducted, equally shortly every bit you place the order. In the unlikely outcome that we are unable to ship your full order, y'all shall receive a full refund for the amount of such undelivered items.
Q) Is End-payment allowed in case I realize my carte has been misused or a purchase fabricated fraudulently?

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You will need to report the incident to your card issuing banking company.
Q) What should I practise if my credit/debit bill of fare has been compromised when I am trying to make a payment online?

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We practise not shop your complete credit carte du jour information on our website, and hence this cannot be compromised on our website. If you lot suspect that your carte du jour has been compromised on some other website and has been misused on our website, please immediately report the incident to your card issuing bank Please also refer our privacy policy, which mentions that we exercise not collect or store your consummate credit card information, and this is securely transmitted directly to the Bank's payment gateway.
Q) Can I pay in-store for a production bought online?

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Pitiful, every bit of now we do non offer such facility.
Q) Are at that place whatever specific terms and conditions for using COD payment option for a purchase?

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COD payment is now applicative on orders worth Rs.499 & above.
It is strictly a cash-only payment method; Gift Vouchers, Demand Drafts, Cheques or Store Credit notes cannot be used for COD orders. However, you may opt to pay the eligible COD corporeality through digital mode of payment. For more payment options, please check with the courier executive at the time of delivery.
Currently, nosotros offer COD selection simply at select locations. Delight check the availability of COD payment selection by entering your PIN codeHERE
Q) How practice I Place a COD Club?

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All items that have the "COD Bachelor" indicated are eligible for Cash on Delivery payment option. Add the item(s) to your cart and proceed to checkout. Please notation that if your shopping cart contains items which are not eligible for COD payment option, y'all'll not be able to go along further. In such a example, please create split cart for products not eligible for COD and make payment for those using other options.
When prompted to choose a Payment Pick, select "Pay By Cash on Commitment"
• Enter your mobile number on the payment page. Our Customer intendance & logistic partner will be contacting you on this number for processing & delivering your lodge.
Y'all will be required to brand a Greenbacks payment or you may opt to pay the eligible COD amount through digital mode of payment. For more payment options, please check with the courier executive at the time of delivery.

Terms & Weather - Greenbacks on Commitment
The maximum social club value for COD is Rs.ten,000
The Minimum order value for COD is Rs.499
Fine jewellery, products with warranty cards, high value products, Gift Vouchers,
First Citizen membership purchase, or Store Credits cannot be paid by using COD selection.
Please brand ONLY Cash or opt for digital payment at the time of commitment.
Cash to exist paid before accepting and opening the parcel
Q) Is COD available outside Bharat?

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Currently, COD is bachelor only at select locations inside India.
Please check the availability of COD payment option by entering your Pin code Here

We do take a facility to pay the COD amount through digital fashion of payment. You may inquire the courier executive for more than payment options at the time of delivery.
Q) Tin can I send a gift to my friend/relative using COD pick i.e. the payment is nerveless from my billing address and the products are delivered to the intended recipient'south aircraft address?

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Our customer care and logistic partner volition be contacting yous on the verified mobile number simply. Ordered products will be delivered at the provided shipping address but on cash payment. You may opt to pay the eligible COD amount through digital mode of payment. For more payment options, please check with the courier executive at the fourth dimension of delivery. Currently, at that place is no option of collecting cash from a different person/address
Q) Will there be modify in commitment time for COD order?

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There may be a delay in delivery of COD orders since the courier volition need to coordinate with y'all to deliver the items as per your user-friendly time.

Y'all shall exist timely informed past the courier, on the progress of the delivery of your order.
Q) I wish to cancel my gild placed using COD. Since I take not fabricated any payment, at that place is no need to telephone call up and cancel my order.

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In case, you wish to cancel your society, yous are requested to write to united states on customercare@shoppersstop.com.
There will be no refund applicable for orders placed via COD option and cancelled earlier delivery.
Q) Will I exist charged anything extra for using COD payment option?

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No, in that location are no additional charges for using COD option. Only to avail COD facility, the total order value must exist between Rs.499 and Rs.10000

The minimum shipping fee of Rs.100/- will be charged for an order value lesser than Rs.900/-. This will be added on the payment page before completing the buy.
Q) Tin I club payment options?

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We allow clubbing options for Gift card with E-Gift Vouchers with Credit/Debit bill of fare or Netbanking Simply.
Q) What if my balance on Gift card or Eastward-souvenir voucher is lower than the order value?

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If the balance in your gift card or Eastward-gift voucher is lower than the club value you can combine your payment with Credit/Debit card, Netbanking, COD or First Citizen Points to complete your order.
Q) What happens when I return trade in which I had used dual payment options?

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The amount equivalent to the value of the returned merchandise shall be reversed back in the manner in which the payment initiated, first being Prepaid payment mode i.e. Credit/Debit card, Netbanking followed by Loyalty card payment, Souvenir card or East-gift card every bit applicable.
Q) Practice you lot allow clubbing of Gift Card with COD?
Shut NO
Q) Tin can I pay using Credit Card and balance using Netbanking?

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Yes, you can club both the payment manner.
Q) Can I use multiple Gift card numbers in 1 social club?
Q) Are in that location any shipping charges applicable?

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All orders below Rs.899/- volition attract a shipping fee of Rs.100/-. This will be added at the payment page earlier completing the purchase.

Cancellation / Returns / Refund related Queries

Q) What happens if an item I accept ordered is out of stock?
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- If the item is out of stock when you lot are trying to add together it to your shopping pocketbook, yous volition exist informed immediately and the detail won't get added to the shopping handbag.
- All the same, if the item goes out of stock after information technology has been added to your shopping bag but before check out is completed, you will exist informed at the time of cheque out. You would then need to remove it from your bag before proceeding to cheque out.
- If an detail goes out of stock afterwards you accept placed your order and received an order-confirmation, and then nosotros will put forward our all-time effort to fulfill the order past sourcing the selected particular. In the result that nosotros are unable to source it for you lot, or if it is likely to take longer than nine days to transport, we will inform yous about the filibuster and cancel the item, and contrary whatsoever charges made to your credit / debit card against that item.
Q) Is in that location a limit to the quantity that I can order for?

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No. Even so, in some cases where the guild quantities are large, we may verify in social club to ensure your security, to confirm that you accept indeed ordered for these items.

Shoppersstop.com reserves the correct, at our sole discretion, to limit the quantity of items purchased per person, per household or per lodge. These restrictions may exist applicable to orders placed past the aforementioned account, the aforementioned credit / debit carte du jour, and likewise to orders that use the aforementioned billing and/or shipping address. We will provide notification to the customer should such limits be applied. Shoppersstop.com too reserves the right, at our sole discretion, to prohibit sales to whatever ane as information technology may deem fit.
Q) Can I abolish an order or an item?

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Yes, you can cancel the order fully or partially before it is shipped. However, additions to an social club, or changes to the item ordered, are non possible.
Q) Can I change shipping address of the order?

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Yous tin can change the shipping address before your order is billed and shipped by mailing us at customercare@shoppersstop.com
Q) What is your return/refund and replacement policy?

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We offer a 14 day refund and substitution policy, which is applicable to nigh products sold on shoppersstop.com. Please refer our returns policy for more details.
Q) Practise I need to pay shipping charges for any items returned to you by courier?

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No, we offer FREE shipping on returns, which means that whatever items you lot wish to return are collected by our courier at our cost, and you do non bear whatsoever charges for the aforementioned.
Q) In case I modify my mind about the colour/ size picked up, tin can I have it exchanged?

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Yep, for most products, you can exchange unused items. Some products are excluded from this for hygiene reasons. For details on which products cannot exist exchanged or returned, please refer our returns policy.
Q) I want to render a product, how tin can I practice that?

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Most items are returnable in our stores, to check which items cannot be returned in our stores please write to us at customercare@shoppersstop.com Y'all may visit any Shoppers Stop shop in India, and return the merchandise in unused, saleable status, forth with the original auction invoice, For Details please refer our returns policy.
Q) Tin can I render or exchange a product by mail/ courier?

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Yep, this is possible, you can write to us at customercare@shoppersstop.com and annals your request. You can also enhance return/commutation request by yourself under My account page > Club details > Render or exchange. For details, please refer to our returns policy.
Q) How can I return/substitution the production if there is no Shoppers Stop store in my city?

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You may write to us at customercare@shoppersstop.com and request a render or exchange. We will accommodate for the merchandise to be collected from the delivery address through courier, and returned to us. Nosotros shall procedure the return field of study to receipt of the merchandise at our location in unused status in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible

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Q) How will I receive my money for the products which I have returned or cancelled?
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- For payment made through Credit card/Debit Card/Net Cyberbanking, You shall receive your coin in the same manner in which you paid at the time of purchase.
- For payments made via Greenbacks on Delivery will be washed past online transfers. An email form volition be sent to the client requesting to enter depository financial institution account detail.
- However, for returns in any Shoppers Stop store, yous will be provided with a credit note which you can use to shop at any of our physical stores.
Q) Tin can I get warranty/guarantee for the product?

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If a product has a manufacturer's warranty/guarantee associated with it, it would exist mentioned along with the other production details.

Privacy / Security related Queries

Q) What is your privacy policy?
Q) I want to opt out of the e-mail list, how can I do so?

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You can unsubscribe from the e-mail list by making the changes in our profile in the My Account section. Alternately, y'all can click on the unsubscribe option in the email received past you to unsubscribe from that type of e-mail.
Q) I am concerned about the security aspects related to typing out my credit card number online.
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- Please be bodacious that we do not receive/ store your complete carte du jour details. When yous enter the card details you are redirected to a secure payment site.
- Your menu issuing bank authorizes or rejects the transaction, based on which we procedure or reject the order. At no point exercise we receive / shop your card details.
Q) Is the information I enter encrypted?

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Yes we encrypt all credit / debit card or payment information using 128 chip encryption programs.

Aircraft Related Queries

Q) Where practise you deliver? Or; do y'all deliver to my metropolis?

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We currently deliver to over 750 cities and towns beyond India. To cheque delivery to your locality, check for Pin Codes we deliver to on the product folio.
Q) What is your aircraft policy?
Q) Do y'all deliver out of Republic of india? Do yous have plans to deliver out of India?

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No we are sorry, but as of at present nosotros do not deliver out of India.
Q) Are there whatever places/ items for which delivery might have longer?

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Expected time taken to dispatch the shipment is given against each product on the respective production details folio. Typically all Mumbai deliveries are completed inside one-2 days postal service shipment and outside Bombay deliveries are completed within ii-4 days post shipment. Once we receive your order we make all attempts to deliver inside the committed time, however, it might take longer than expected in some far to reach areas, due to poor logistics connectivity.
Q)What happens if I am out when you evangelize?

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Our aircraft company will leave a message and attempt again. We urge you to plan and coordinate the purchase in a manner that someone is available to accept the shipment at the provided commitment address.
Q) What if only part of my society has arrived?

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We always strive to ship your unabridged order at the primeval. In some cases, yet, some items may not be ready to send immediately, and so nosotros may ship a partial guild of the items which are ready to ship. The remaining items shall typically exist shipped every bit soon as they become available. If we are unable to ship the particular, we will automatically abolish the unshipped items and inform you about the aforementioned.
Q) What if my lodge arrives damaged?
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- • If you realize that the package is damaged before accepting the delivery, please practice non accept the commitment and immediately inform us.
- • If yous accept accepted the delivery, and and then realized that the parcel is damaged, please experience complimentary write to united states of america at customercare@shoppersstop.com to within 24 hours of receiving the package. For details delight refer our returns policy.
Q) Can I place an order for delivery to multiple addresses?

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No, currently y'all volition accept to place multiple orders for multiple addresses.
Q) I want to change my delivery / shipping accost, how tin I change it?
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- Yes, only till such time that we accept not billed and shipped your club, y'all tin add/remove landmarks from the address however irresolute of consummate delivery/aircraft accost cannot be done. You would accept to telephone call usa on toll complimentary number at 1-800-4199-6648 (8:00 am to ten:00 pm) and request for address modify.
- For completely changing the address, you can always identify a new order.
Q) Can you concord my lodge for few days? (Considering I am going out of station.)

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Please write to us at customercare@shoppersstop.com to advise the states about such exceptions, and nosotros shall endeavor our best to adjust your instructions.
Q) What are your aircraft charges? Or, Are there any additional charges for delivery?

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Nosotros charge a minimum shipping fee of Rs.100/- on an lodge value less than Rs.899/-. This will be added at the payment page before completing the buy.
Q) Does your product cost include shipping charges?
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- • Our prices do non include shipping charges and tax on aircraft charges. Nonetheless, they include product price and any governmental levies on the production toll e.g. GST
- • The shipping charges and service taxation on shipping charges is added to your order corporeality on the billing page, afterwards you accept indicated the recipient's shipping address. To view our shipping charges click hither.
Q) How do I Rails my Order?

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You can check your order status on our website www.shoppersstop.com in the My Account department.
Q) I accept placed an social club ane calendar week back, when will I get it? Or, what is the estimated delivery time for an Lodge?

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All orders usually ship within 3-5 working days after you place the order. Even so, sometimes orders get delayed due to stock unavailability. For your specific guild, click here to check the status.
Q) Can you adjust delivery for my order late in the evening?

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We just deliver during business concern hours, Mon to Saturday. For more than details please refer to our shipping policy.
Q) Who volition pay charges for the return shipment?

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If you are non satisfied with your purchase for whatever reason, and wish to render the item as per our Returns Policy through courier pickup bundled by us, you exercise not accept to pay whatsoever courier charges for the return shipment. However any shipping charges levied on the lodge, volition not exist refunded.
Q) What should I do if the Product I ordered has reached me in a damaged/defective status?
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- • If you realize that the package is damaged before accepting the delivery, please do not accept the delivery and immediately inform u.s..
- • If yous take accepted the delivery, and and so realized that the package is damaged, delight feel complimentary to write to u.s.a. at customercare@shoppersstop.com within 24 hours of receiving the bundle. With an exception of a few items we have a fourteen days return / exchange policy. For details please refer our returns policy. Delight refer our shipping policy and returns policy for details.
Q) What should I do if I get something else instead of what I had ordered? Or; I take not ordered what you lot have sent me

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Nosotros take great care to deliver exactly what you ordered. In example you lot have been delivered anything other than what you had ordered, delight or write to the states at customercare@shoppersstop.com within 24 hours of receiving the delivery.(email id to be in regular black font)
Q) I live in India, but I am getting a message that you do not deliver to my PINCODE, how tin can I club?

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Nosotros are continually working on adding to the listing of pincodes we deliver to, Please check with united states of america once more in some time. Also, please bank check the PINCODE you accept entered. The pin code should not accept any spaces.
Q) How tin can I track my gild which is in-transit?

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You can rails the shipment status of your order on the courier website for which the URL and Tracking code are emailed to you after your order is shipped.
Q) Is souvenir-wrapping offered equally a service? Is it charged?

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You have the option to indicate in the shopping bag, past checking the 'souvenir wrap' box, if you would like any item to be gift wrapped. Nosotros exercise not charge additionally for gift wrapping. However, please notation the gift wrapped item will exist packaged inside our regular packaging to ensure that it is not tampered with, or damaged in transit.
Q) Can I accept my club delivered to a Shoppers Finish store, and so that I can selection it up from there? Would commitment be free so?

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Sorry, currently we do not offer such facility.

Registration Related Queries

Q) Is registration compulsory? Or Exercise I demand to register to exist able to shop at Shoppersstop.com
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- You volition be able to shop even as a guest user. However if you are opting for guest checkout, you will exist automatically registered once order is successfully placed Your Shoppers Cease profile will exist created basis :
- You will be shown an option to complete your profile on Cheers page. Additionally an e-mail volition be sent to yous with a link to consummate your contour.
- During profile completion you will go an option to ready a new password. If you wish, you can change your mobile number and name earlier clicking on Go along button.
- On registration you go the registered member of Shoppes Cease family;
- And with regards to online orders:-
Q) Why should I annals? Or what is the benefit of registering? Or Do I demand to annals to be able to shop at Shoppersstop.com

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No, y'all need not register to shop at shoppersstop.com. However, if you register you could avail of the benefits of ameliorate service, quicker checkout and a host of special privileges.
Q) Are my personal details secured?
Q) Is there whatsoever charge for registration?

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No, registration on Shoppersstop.com is admittedly gratuitous.
Q)Under what circumstances can my registration expire?

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Ordinarily registrations practise not elapse. Nonetheless, if your account is in-active for a fairly long menses we may suspend it or de-activate information technology, in which case, you can contact us at customercare@shoppersstop.com to actuate the account. They will reactivate your account afterward verification of some details to confirm your identity.
Q) What are the benefits for registration?
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As a registered fellow member you lot bask following benefits:
- Express Checkout - Sign in and go along to checkout for quick ordering.
- Order History - Review the details of your Order history and status.
- Address Volume - Create and save addresses of your family unit & friends for faster check out.
- Exclusive offers and Fests - participate in exciting promos and festivals and win fabulous gifts but as a First Citizen.
Q) Tin I deactivate my registration whatsoever time?

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Yes, you can conciliate your registration at your wish. You lot volition need towrite to us at customercare@shoppersstop.com with a request and reason for cancellation and we will practice the needful within two working twenty-four hours
Q) What if I have forgotten my password?

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We can help you recall your password if you go to forgot countersign page, and enter your email ID registered with united states. Nosotros will email instructions to reset your password to the email ID provided.
Q) How exercise I alter my password?

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You lot can change your password in the my account section.
Q) Can I edit my personal details
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- Yep, most of your personal particular is editable. It can exist done in the My business relationship section under edit contour tab.
- Nonetheless, you volition non be able to change your Title, Proper noun, Gender, and Date of birth if yous take linked your Get-go Citizen membership with the online account.
Q) What if I have forgotten my Login Id/ Customer Id?
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You may write to usa at customercare@shoppersstop.com with following details (which you provided at the time of sign in:
- Date of birth
- First Name
- Terminal Proper name
- Address provided
- Past order number of an society placed from your login id, if whatever.
Q) How can I modify my email address? Can I alter the e-mail id I used for registration?

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Yous can not alter your electronic mail accost, since your email address is your user Id.
Q) Is email address mandatory when registering?

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Yeah. Your e-mail ID is the aforementioned equally your username/login ID and is therefore required when you create an account on shoppersstop.com.

Beginning Citizen related Queries

Q) Do you have whatever special offers/ schemes for customers who purchase frequently?

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Yes, if yous are above 18 years of age, you can bring together the First Citizen program by paying a nominal fee of Rs.181 + Rs.eighteen.68(service revenue enhancement). As a First Denizen, you go sectional offers and benefits apart from loyalty points that can be redeemed to buy merchandise from any of our stores, fifty-fifty online. For more details on the First Citizen program please click hither.
Q) I am a First Citizen, tin I accrue points for online buy? Or, Can I use the same First Citizen number in-store and on-the-web?

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Yes you should ideally accept only 1 First Citizen number, that mode y'all earn points faster and upgrade faster. Do call back to enter your Start Citizen number on the billing page during checkout in the space provided, so we are able to award the Showtime Citizen points to your account.

Please note: Outset Citizen Reward points volition NOT Exist EARNED confronting purchase fabricated using Greenbacks on Delivery payment style (For online transactions)
Q) Tin can I utilize my First Denizen membership for online shopping?

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Yes, you will need to provide your membership number at the fourth dimension of checkout, to ensure you earn points on your buy.
Q) Will I be eligible for 5% extra discount during Cease of Season Sale

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During End of Season Sale, Golden Glow customers volition be eligible for Extra 5% disbelieve on their shopping online at http://www.shoppersstop.com. For eligible customers, v% extra disbelieve volition be reimbursed in the grade of cash back/refund within 20 days mail service completion of End of Season auction.
Q)Can I buy an associate card online?
Q) I modified my online account details, however, information technology is not reflecting in my Get-go Citizen details?

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As a registered fellow member y'all enjoy post-obit benefits:

You online account id at https://www.shoppersstop.com is different from your First Citizen account. You do not need to be a Outset Denizen to create a Shoppersstop.com account. However, if you are a First Citizen, you should provide your Starting time Citizen account details at the time of ownership online on the billing folio during checkout, in order to accrue points online.
Q) Are there additional benefits for Kickoff Citizens' who shop online?

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As a Beginning Denizen y'all relish similar benefits online as you would in the store. Additionally, we may sometimes have special promotions for Starting time Citizens only, which will be communicated at the advisable time.
Q) I shopped online but haven't received points for that

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We volition need more than details to provide you the specific answer, kindly and speak with our client service representative or write to united states of america at ( customercare@shoppersstop.com or provide your comments with full details of the transaction and order number on the feedback page. We will revert to you lot within 3 working days.
Q) How can I earn points for online shopping?

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To earn points for your online shopping, you lot will need to provide your First Citizen number on the billing information folio at the time of check out. Please note: Get-go Citizen Reward points will Not BE EARNED against buy made using Cash on Delivery payment mode (For online transactions)
Q) Can I redeem points earned online at the concrete stores?
Q) How do I redeem my Reward Points Online?
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- If you are a fellow member of Showtime Denizen program and wish to redeem your First Denizen Reward Points, you will demand to first link your First Denizen membership with the online business relationship. Steps to asking linking:
- Submit the filled Offset Citizen Online Linking form at First Citizen Desk in your nearest Shoppers Finish store or courier it to the following accost: Shoppersstop.com Team First Denizen Desk Shoppers Stop Ltd., Umang Tower, 5th Floor, Mindspace, Off. Link Road, Malad (Due west), Mumbai, Maharashtra – 400 064.
- Nosotros will ship you a confirmation e-mail on your registered email address later on your account is linked.
- When y'all choose to redeem online, your Outset Citizen advantage bespeak redemption will happen in real fourth dimension.
- However, if the reward point balance is insufficient at the time of placing your order, you will be able to club information technology with credit/debit carte du jour/Cyberspace Banking, EGV and Gift Card. Under no circumstances will you exist charged for more than than the total guild value. Customers who enroll online for Get-go Denizen Program of Shoppers End (fees every bit applicative) are auto linked for online redemptions and do not have to submit the asking once more. (Registration with Shopperstop.com does not make you eligible for First Citizen benefits, until you enroll for the Commencement Citizen program)
Q) Tin can I upgrade my card online?

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Your membership condition is automatically changed based on your buying history and spend with united states of america. You tin influence your First Citizen level past shopping more with Shoppers Stop.
Q) I am a First Denizen but have forgotten my menu at home and am shopping online from work. Can I retrieve your client desk to obtain it?

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Y'all can remember your Commencement Citizen number past contacting our Start Citizen (loyalty plan) team at (022) 6688 7688 betwixt (10:00 am to 5:00 pm)

First Citizen Reward Points Redemptions Queries

Q) How do I redeem my Reward Points Online?

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If you are a fellow member of First Citizen program and wish to redeem your First Citizen Advantage Points, you will demand to first link your First Citizen membership with the online account. Steps to asking linking:

Fill the First Citizen Online Linking form available at all stores at First Denizen Desk or can exist downloaded online from My Account section at Shoppersstop.com

Submit the filled Beginning Citizen Online Linking class at Outset Citizen Desk in your nearest Shoppers Stop store or courier information technology to the post-obit address: Shoppersstop.com Squad First Citizen Desk Shoppers Stop Ltd., Umang Tower, 5th Floor, Mindspace, Off. Link Road, Malad (Due west), Bombay, Maharashtra – 400 064.

Nosotros will send yous a confirmation eastward-postal service on your registered e-mail address afterward your business relationship is linked.

When you cull to redeem online, your Get-go Citizen advantage point redemption will happen in real time.

However, if the reward betoken residue is insufficient at the time of placing your club, you will be able to order it with credit/debit carte/Net Banking, EGV and Souvenir Card. Under no circumstances volition you be charged for more than than the total order value. Customers who enroll online for First Citizen Program of Shoppers Stop (fees as applicable) are auto linked for online redemptions and do not have to submit the request again. (Registration with Shopperstop.com does not make you eligible for First Citizen benefits, until you enroll for the Start Citizen plan)
Q) I paid past redeeming my Reward Points Online, now I would similar to return / abolish the particular. Will my points used for redemption be reversed or are they lost?

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In case your render / cancellation request is accepted equally per our Returns Policy, and then the applicable points will be put back into your Commencement Citizen Reward Points Account.

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Source: https://www.shoppersstop.com/faq

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